Stock Return Policy

Customers who wish to return or exchange any damaged item are responsible to ensure that it complies with our policy below. Any deliver return request that falls outside of our stated policy will not be entertained.

• Customers are required to send in a written notice via email ( hazel.dorothy@rocketmail.com ) to us within 2 days of receiving the item for a valid exchange or return
• Item return must reach our premises within a week from date of informing us
• Items must be returned unused, in their original condition including taps, tag attached or packages. All items will be inspected on return
• Customers are required to send us a message the Return Details as below:

Return Details

Email: (e.g. abc@gmail.com)

Reason: (e.g. stain item/button missing)

Tracking Number: (your courier company tracking number)

Replacement Item: (tell us the item that you want to replace)

Important Notes

• The return and replacement shipping fee will be borne by Stardust Rays provided the return and replacement is due to Damage or Stained item
• Any exchange of item is subject to the same design and color only
• If customer received a damaged item and request for a different design or color as replacement, the return and replacement shipping fee will be borne by customer
• If higher price item is selected as replacement for a returned item, the remaining top up has to be paid by customer.
• Stardust Rays reserves full right to reject any returned goods not meeting the stipulated Stock Return Policy

Returnable/Exchangeable Section

• Items that are terribly damage or stained
• If the quality, design, and size of item are far from customer’s expectation, exchange of item is allowed with other design subject to the return and replacement shipping fee will be borne by customer

Non-Returnable/Non-Exchangeable Section

• Minor loose threads, irregular fold or wrinkle produced by crumpling, color differs slightly from the pictures shown online
• Return or exchange is not allowed if size measurement differs about 1-3cm
• Sales items is not returnable unless it is a damage item
• Any Item from Premium Pre Order section that due to size, color, design, and material problem is not returnable or exchangeable